FAQs

Placing an Order

You are welcome to place an order at any time! Our order cut off for Brisbane Metro home deliveries is mid night Wednesday, for that Fridays delivery. 

You can place your order online for in-store pick up at any time. We are currently open Monday to Saturday for instore order pick ups. 

Depending on when the order is placed, we aim for a 4 hour turnaround for your order to be process, packed and ready for collection. When placing a pick up day, you can select any day pick up and a pick up time that suits. 

All Brisbane Metro orders are delivered every Friday. Our deliveries occur from 6am to 6pm. If you would like to request a specific delivery time, or would like an ETA on your delivery, then please email sales@ausorganicmeatco.com.au or phone 07 3193 9998.

We have no order minimum for pick up orders.

Our order minimum for home delivery is $50. We do charge a $15 delivery fee as all of our orders are home delivered in accredited refrigerated vehicles so that your order is kept refrigerated to your door. 

All orders $180 and over receive Free Delivery. 

We take payment via Visa Card, Credit Card, Amex, GPay, Apple Pay or Paypal. This gives you an option for payment and are both convenient and secure payment methods.

Delivery

We currently deliver to all Brisbane Metro suburbs.

If we don’t deliver to you but you would like us to, we would love to hear from you. Please email sales @ausorganicmeatco.com.au.

We would love to hear from you if you are interested in placing an order for home delivery, and we don’t currently deliver to your area. Please contact sales@ausorganicmeatco.com.au  and we may be able to organise a delivery to you or add your suburb to our regular delivery area. Alternatively, you can place an order to pick up in store. 

Where is my order?

If you receive your order and find that something is missing, please contact our office straight away on 3193 9998 or sales@ausorganicmeatco.com.au

If you know you won’t be at home at the time of delivery, please advise in our delivery instructions where you would like your order to be left, ideally somewhere cool and out of the sun.

Each of our orders is packed and delivered in an insulated Wool Cool box and ice packs. Testing has proven that this compostable insulation keeps the meat at optimum temperature for 24 hours and over. This means, that you don’t have to be home to receive your order, it is safe to sit outside and will keep at the ideal temperature for some time.

If we deliver your order and no one is home, we will send a confirmation message to advise that your order has been delivered.

Alternatively, you can organise to have your order delivered to your workplace if it is within our delivery area.

If you live in an area which is gated or an apartment complex, please advise in our delivery instructions when placing your order, on any further information required for your order to be delivered. You can instruct for your order to be left at reception, with a friend or neighbour, or a designated place by you.

Yes of course! We have a pick up option online when placing orders, so you can simply order online for pick up on your selected day, and we will have your order ready for you to collect when you get here.

We have the option pick up from Monday through to Saturday and pick up is from our store in Capalaba, Unit 4/14 Christine Place Capalaba QLD.

Our packaging

All of our orders are packed into sustainable Wool Cool boxes with biodrgradable sheets wool insulation to keep your order cool.

Wool fibres are incredibly effective at absorbing moisture from the air which minimises humidity and condensation to maintain stable temperatures. The polyethylene wrap which encloses the wool in Woolcool is micro-perforated to allow the fibres to breathe and create the natural cooling system.

We also pack orders with recyclable gel packs which together with the wool insulation, keep your order at optimal temperature for over 24hours.

The wool is sustainable, recyclable, compostable and biodegradable. The polyethylene wrap is also recyclable. If the Woolcool cannot be re-used as it is, the wool can be recycled and re-used or put to many good uses from lagging pipes to insulating garden plants from the frost or as mulch!

All of our products are packaged in cryvaced BPA free bags, ensuring the longest shelf life for a fresh product. This means you can keep your order in the fridge, and don’t have to worry about defrosting meat when you want to use it. All of our meat has a ‘best before’ date labelled on the packet, which gives you a rough guideline as to how long the meat can be stored in your fridge. If you don’t use your product by the best before, then you can simply pop it into the freezer.

Being a natural product, there is no set use by date, we give a product ‘best before’. If you know you won’t use your meat by its best before date, we recommend putting it in the freezer. We do our best to send all products fresh, however sometimes we can send frozen stock. We will seperate frozen stock in your order so that you know what is fresh and what is frozen.

The only products which will be delivered frozen, are the bones and in some cases, the organic poultry. We only do this as these products have a very short fresh shelf life.

Australian Organic Meat Co.